Monthly Archives: May 2010

Improvising Processes

A post on a Japanese site about ACM got me think again about what it means to handle unpredictable situations. In Jazz and other genres of music, there is a tradition of improvisation.  That means, there is a section of … Continue reading

Posted in Adaptive Case Management, Agile | Tagged , , , | 4 Comments

15 Social Requirements for ACM

A lot of talk about Social BPM recently but definitions vary widely.  My post on “Who is Socializing in Social BPM?” shows that some see it as simply using social network features to accelerate traditional BPM (separation of thinkers and … Continue reading

Posted in Adaptive Case Management, BPM, Social Network | Tagged , , , , | 8 Comments

Case Management à la Appian

A four part series (maybe more???) from from Malcolm Ross of Appian on how they support Case Management.  Appian is a product I know well, and can recommend because it is based on my ideas of Collaborative Planning. Part 1 … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , | 5 Comments

Is Case Management and BPM the same?

Sandy Kemsley gave this presentation on BPM and Case Management hosted by Pega Systems. Started by saying the Case Management is a hot topic.  Lot of talk about structured proceses is for BPM, and unstructured for dynamic BPM or case … Continue reading

Posted in Adaptive Case Management | Tagged , , | 16 Comments

Who is Socializing in Social BPM?

Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology.  So it is with Social BPM. I must say, I was surprised and slightly disappointed when I learned what … Continue reading

Posted in Adaptive Case Management, BPM, Social Network | Tagged , , , | 24 Comments

Where did I put that major airline merger process definition?

Imagine the folks at United Airlines and Continental Airlines last week as they announced the largest airline merger in history.  Ask yourself a some simple questions: Did they use a BPMN diagram to describe the things that need to be … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , | 7 Comments

Links for May 8

It has been a busy week in the process blogspace, and I am just trying to keep up.  Here are some important articles,

Posted in Adaptive Case Management, Collaborative Planning | Tagged , | 4 Comments