Monthly Archives: October 2011

Failure is Essential to Knowledge Work

Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately.  Knowledge work is not predictable.  A professional will learn to do the right thing in the right … Continue reading

Posted in Adaptive, Adaptive Case Management, Social Business | Tagged , , , , , | 9 Comments

Parent-Teacher-Student Collaboration

Normally I would look for the best examples of coordination technology at the most advanced high tech companies in silicon valley. Doing so would miss one of the best deployments of coordination technology. Who would expect to find it in … Continue reading

Posted in Adaptive Case Management, Collaborative Planning, Social Network | Tagged , | 3 Comments

The Anti-SSL Conspiracy

This post is about secure internet protocols, and mainly about a bizarre phenomenon that prevents us from using SSL security in many situations where it would be useful. What is bizarre is that I don’t think anyone intends it, but … Continue reading

Posted in Software | Tagged , , | 9 Comments

Webinar on Automated Process Discovery

I am presenting a webinar today on Automated Process Discovery to the American Society for Quality,  an organization for professionals around Lean, 6 Sigma, and other methods for improving quality.  I will be talking about how Automated Process Discovery can … Continue reading

Posted in Uncategorized | 4 Comments

Netflix Agility

Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster.  Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at … Continue reading

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