Monthly Archives: November 2011

Case Managers are Artists

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 6 Comments

Enterprise 2.0 Conf – Notes

A number of really good talks this week at Enterprise 2.0 conference in Santa Clara.  I took notes at a few, and here are my *very* rough summaries.

Posted in Social Business, Social Network | Tagged , , , | 1 Comment

John Hagel on Social Technology Adoption

John Hagel III co-author of the book “The Power of Pull” was invited on stage for a discussion with Dr. Pehong Chen, CEO of BroadVision about how companies are (or are not) adopting of social technologies at the Enterprise 2.0 … Continue reading

Posted in Social Business, Social Network | Tagged , , , | 4 Comments

Understanding what “Adaptive” means

While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive.  In this post I attempt to explain why “Adaptive” is the right concept and why … Continue reading

Posted in Adaptive, Adaptive Case Management, Collaborative Planning | Tagged , | 6 Comments

… by the Case Managers Themselves

My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM.  This is a mistake that many people make, and I thought it worth highlighting how this line … Continue reading

Posted in Adaptive Case Management | Tagged | 10 Comments