Monthly Archives: October 2012

Misunderstanding Complexity: Convictions for Earthquakes

Seven scientists are convicted in Italy for not predicting an earthquake well enough.  Reporters sued for not predicting the weather incorrectly.  A strange turn of events tied to a fundamental popular misunderstanding of complexity.

Posted in Adaptive Case Management | Tagged , , , , | 5 Comments

Flexible Process Plans at NFSA

One of the best examples of an ACM system, one that received a gold award in this year’s Excellence in ACM awards, was the system developed by Computas for the Norwegian Food Safety Authority.  The focus of this post is … Continue reading

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Can Process Knowledge Be Collected?

A basic assumption so central to running an organization that we never question it.  What if it is impossible to collect process knowledge?  The thought follows from Steve Denning’s excellent article “Can Knowledge Be Collected? Lessons From The Health Sector” in … Continue reading

Posted in Adaptive, Adaptive Case Management | Tagged , , , | 5 Comments

Nothing New in Case Management

Many people have reminded me recently that Case Management is not new.  So, why all the fuss now?  If you hold these feelings, keep reading, because this post is dedicated to clarifying how case management and adaptive case management (ACM) … Continue reading

Posted in Adaptive Case Management | Tagged | 6 Comments