Author Archives: kswenson

Zero-code BPM Systems

The concept of “zero code” is the wish-fulfillment myth of the BPM industry.  Many advertisements will claim that the processes can be designed without any coding.  This complete hog-wash.  There is, however, a possibility for a zero-code system, but let’s imagine … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 4 Comments

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

Posted in Agile, Adaptive, Knowledge Work | Tagged , , | 2 Comments

Not an Agent, but a Personal Assistant

It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied.  After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , | 3 Comments

Assistants Transform Data, Synchronize as Well

In previous post I introduce a scenario for cooperation between doctors, and show that a personal assistant is a good way to connect those in real time.  Here are some additional details that we should consider more carefully.

Posted in Adaptive Case Management, Collaborative Planning, Social Business, Software | Tagged , , , | 5 Comments

Personal Assistants can connect a Doctor to a Specialist

In the previous post, I introduced a scenario for discussing personal assistants.  In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist.

Posted in Adaptive, Adaptive Case Management, Workflow | Tagged , , | 2 Comments

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

Posted in BPM, Adaptive Case Management | Tagged , , , , , | 2 Comments

Encryption Role in Data Security

Ed Snowdon spoke yesterday at the SXSW conference on the importance of using encryption to keep the data the runs our businesses (and personal life) safe.   I refresh the call to eliminate the scary warning that browsers give when … Continue reading

Posted in Social Business, Social Network, Software | Tagged , , , , | Leave a comment

How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

Posted in Knowledge Work, Social Business | Tagged , | 4 Comments

AdaptiveCM Events for 2014

2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar:

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Doc Sharing with Live Documents

This is a first impression review of Live Documents, a SaaS model document sharing platform.  I discovered the service, signed up for a free account, and these are my notes on what it does.

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