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Attachments Are Evil

Posted on February 20, 2012

Every day I get hundreds of email messages, and many of them have attached documents.  To everyone of them, I want to send the following reply message:  Thanks for Wasting Everyone’s Time.

Posted in Social Business, Social Network, Software | Tagged , , , , | 2 Comments

Interview for Projects at Work

Posted on February 1, 2012

John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website.  You have to register to read the entire article, but it is free, and John has done a nice job of … Continue reading →

Posted in Adaptive Case Management, Social Business, Social Network | Tagged , | 1 Comment

Storytelling derails Process Discovery

Posted on January 16, 2012

There is an interesting video “Your Storytelling Brain”  from Cognitive Neuroscientist Michael Gazzaniga who talks about how we remember things.  He describes a part of the brain called “the interpreter” which functions to organize memories into plausible stories.  This is great … Continue reading →

Posted in BPM, Process Mining, Workflow | Tagged , | 6 Comments

First International ACM Workshop

Posted on January 15, 2012

The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management  (ACM2012).  It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept … Continue reading →

Posted in Adaptive Case Management, BPM | Tagged , , , | 1 Comment

2012 ACM Live Virtual Summit

Posted on January 15, 2012

Tom Koulopoulos of the Delphi Group is planning another Adaptive Case Management Virtual Summit for first week of June 2012.  This is the second of three significant ACM events planned for this coming year.

Posted in Adaptive Case Management | Tagged , , | 2 Comments

2012 International ACM Awards

Posted on January 14, 2012

My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world.  In this post I will cover the first of three important upcoming event you might want to … Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , | 4 Comments

Flipping the Process Life Cycle

Posted on December 4, 2011

It is a simple idea, but one of those key differences that makes all the difference.  We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we … Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , | 12 Comments

What the Process Mining Manifesto means to ACM

Posted on December 4, 2011

The IEEE Task Force on Process Mining has just released the Process Mining Manifesto.  This the single best, most concise description of what process mining is, and what this revolutionary new technology might bring about.

Posted in Process Mining, Social Business, Workflow | Tagged , , | 4 Comments

Case Managers are Artists

Posted on November 26, 2011

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use … Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 6 Comments

Enterprise 2.0 Conf – Notes

Posted on November 17, 2011

A number of really good talks this week at Enterprise 2.0 conference in Santa Clara.  I took notes at a few, and here are my *very* rough summaries.

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