Category Archives: Adaptive Case Management

When Thinking Matters in the Workplace

In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging … Continue reading

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Five Ways ‘Planning Before Doing’ can be Bad

Before you do something, plan it.  Figure out what you are going to do, and then do it.  If you failed to succeed, then you didn’t plan well enough.  Next time, do better planning.  How many times have you heard … Continue reading

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3 Innovative Approaches to Process Modeling

In a post titled “Business Etiquette Modeling” I made a plea for modeling business processes such that they naturally deform themselves as needed to accommodate changes.  If we model a fixed process diagram, it is too fragile, and can be … Continue reading

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BPM2014 Keynote: Keith Swenson

I was honored to give the keynote on the second day of the BPM2014 conference, and promised to answer questions, so here are the slides and summary.

Posted in Adaptive, Adaptive Case Management, BPM, Workflow | Tagged , , , , , , | 1 Comment

Business Etiquette Modeling: a new paradigm for process

The AdaptiveCM 2014 workshop this past Monday provided a very interesting discussion of the state of the art in adaptive case management and other non-workflow oriented ways for supporting knowledge work. While there I presented, and we discussed, an intriguing … Continue reading

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Collective Adaptive Systems (CAS)

The BPM 2014 conference, Sept 7-12, has been moved from Israel to Eindhoven Holland (because of unrest in the middle east) and I will be giving a keynote on Wednesday Sept 10.  There will be an interesting workshop on Business Processes in … Continue reading

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The third era of process support: Empathy

Rita Gunther McGrath’s post this week on the HBR Blog called Management’s Three Eras: A Brief History has a lesson for those of us designing business process technology.  The parallel between management and process technology might be stronger than we … Continue reading

Posted in Adaptive, Adaptive Case Management, Agile | Tagged | 6 Comments