Category Archives: Adaptive Case Management

Zero-code BPM Systems

The concept of “zero code” is the wish-fulfillment myth of the BPM industry.  Many advertisements will claim that the processes can be designed without any coding.  This complete hog-wash.  There is, however, a possibility for a zero-code system, but let’s imagine … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 4 Comments

Not an Agent, but a Personal Assistant

It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied.  After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , | 3 Comments

Assistants Transform Data, Synchronize as Well

In previous post I introduce a scenario for cooperation between doctors, and show that a personal assistant is a good way to connect those in real time.  Here are some additional details that we should consider more carefully.

Posted in Adaptive Case Management, Collaborative Planning, Social Business, Software | Tagged , , , | 5 Comments

Personal Assistants can connect a Doctor to a Specialist

In the previous post, I introduced a scenario for discussing personal assistants.  In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist.

Posted in Adaptive, Adaptive Case Management, Workflow | Tagged , , | 2 Comments

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , , | 2 Comments

AdaptiveCM Events for 2014

2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar:

Posted in Adaptive Case Management | Tagged , , , | Leave a comment

Complex Behavior Emerges from Simple Rules

At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field.  He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of … Continue reading

Posted in Adaptive, Adaptive Case Management, complexity | Tagged , , , , | 2 Comments

Adaptive Work Patterns in SAP Jam

A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management.

Posted in Adaptive Case Management, Agile, Knowledge Work | Tagged , , , | 2 Comments

Plus! The Standard+Case Approach

Rob England published this book “Plus! The Standard+Case Approach: See Service Response in a New Light” earlier this year in New Zealand.  He sent me a copy, and I want to say he makes some very good points.

Posted in Adaptive Case Management | Tagged , , , | Leave a comment

Absolutely Self-Managed Workers

Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, … Continue reading

Posted in Adaptive, Adaptive Case Management, Knowledge Work | Tagged , , , , , | 10 Comments