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Category Archives: Adaptive Case Management
Interview for Projects at Work
John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website. You have to register to read the entire article, but it is free, and John has done a nice job of … Continue reading
First International ACM Workshop
The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management (ACM2012). It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept … Continue reading
Posted in Adaptive Case Management, BPM
Tagged acm, Adaptive Case Management, conference, workshop
1 Comment
2012 ACM Live Virtual Summit
Tom Koulopoulos of the Delphi Group is planning another Adaptive Case Management Virtual Summit for first week of June 2012. This is the second of three significant ACM events planned for this coming year.
2012 International ACM Awards
My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world. In this post I will cover the first of three important upcoming event you might want to … Continue reading
Flipping the Process Life Cycle
It is a simple idea, but one of those key differences that makes all the difference. We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we … Continue reading
Case Managers are Artists
There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use … Continue reading
Posted in Adaptive, Adaptive Case Management, BPM
Tagged Adaptive, Adaptive Case Management, BPM, Case Management, human process
6 Comments
Understanding what “Adaptive” means
While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why … Continue reading
Posted in Adaptive, Adaptive Case Management, Collaborative Planning
Tagged acm, Case Management
5 Comments
… by the Case Managers Themselves
My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM. This is a mistake that many people make, and I thought it worth highlighting how this line … Continue reading
Failure is Essential to Knowledge Work
Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately. Knowledge work is not predictable. A professional will learn to do the right thing in the right … Continue reading
Posted in Adaptive, Adaptive Case Management, Social Business
Tagged Adaptive Case Management, ESS, failure, learning organization, SBS, social software
9 Comments
Parent-Teacher-Student Collaboration
Normally I would look for the best examples of coordination technology at the most advanced high tech companies in silicon valley. Doing so would miss one of the best deployments of coordination technology. Who would expect to find it in … Continue reading
Posted in Adaptive Case Management, Collaborative Planning, Social Network
Tagged collaboration, Schoolloop
3 Comments
