Category Archives: Adaptive Case Management

… by the Case Managers Themselves

Posted on November 12, 2011 by

My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM.  This is a mistake that many people make, and I thought it worth highlighting how this line … Continue reading →

Posted in Adaptive Case Management | Tagged | 10 Comments

Failure is Essential to Knowledge Work

Posted on October 24, 2011 by

Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately.  Knowledge work is not predictable.  A professional will learn to do the right thing in the right … Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Business | Tagged , , , , , | 9 Comments

Parent-Teacher-Student Collaboration

Posted on October 20, 2011 by

Normally I would look for the best examples of coordination technology at the most advanced high tech companies in silicon valley. Doing so would miss one of the best deployments of coordination technology. Who would expect to find it in … Continue reading →

Posted in Adaptive Case Management, Collaborative Planning, Social Network | Tagged , | 3 Comments

Netflix Agility

Posted on October 11, 2011 by

Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster.  Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at … Continue reading →

Posted in Adaptive, Adaptive Case Management, Agile | Tagged , , | Leave a comment

Bring Your Own ACM to Work

Posted on September 25, 2011 by

Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life.   This is a general trend I am seeing toward personal services in the Internet that represent a given … Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Business | Tagged , , , , , | 2 Comments

Bring Your Own Cloud to Work

Posted on September 24, 2011 by

Personal Cloud was the unusual subject of Frank Gillett’s talk at Forrester Forum this week.  Traditional IT: prepare for something deeply disturbing, yet inevitable.  It is important to understand this to see where Adaptive Case Management(ACM) will be going in … Continue reading →

Posted in Adaptive Case Management, Social Network | Tagged , , | 12 Comments

Untamed Processes at BPM Forum 2011

Posted on September 23, 2011 by

Craig Le Clair shared the stage this morning with Steven J Spear (author of the book “Chasing the Rabbit” and new book “The High-Velocity Edge“) to talk about complex business situations and how to support them.

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , , | 4 Comments

Social Business Doesn’t Mean What You Think

Posted on September 15, 2011 by

Just a quick post about an excellent article: “Social Business Doesn’t Mean What You Think It Does, Neither Does Enterprise 2.0” by  Deb Lavoy arguing that these are not technological trends, but rather cultural trends.

Posted in Adaptive Case Management, Agile, Social Business | Tagged , , , , | Leave a comment

Social BPM – Book Review

Posted on September 8, 2011 by

The book “Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology” was released in June, and I became more enthusiastic the more I read.  Here is my review of the chapters of this very timely book.

Posted in Adaptive Case Management, BPM, Social Business, Social Network | Tagged , , , , , | 2 Comments

Self-Organizing Business Networks

Posted on September 3, 2011 by

As the Social Business meme becomes more mainstream, people are starting to ask “What is the real connection with ‘Social’ after all?”  and “Isn’t the connection to ‘Social’ a bit overblown?”  After all, we really are not talking about literally … Continue reading →

Posted in Adaptive Case Management, Social Business, Social Network, Software | Tagged , , , , | 7 Comments