Category Archives: Adaptive

Zero-code BPM Systems

The concept of “zero code” is the wish-fulfillment myth of the BPM industry.  Many advertisements will claim that the processes can be designed without any coding.  This complete hog-wash.  There is, however, a possibility for a zero-code system, but let’s imagine … Continue reading

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Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

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Personal Assistants can connect a Doctor to a Specialist

In the previous post, I introduced a scenario for discussing personal assistants.  In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist.

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Complex Behavior Emerges from Simple Rules

At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field.  He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of … Continue reading

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Goldratt: the Theory of Constraints

Before BPM came Goldratt and the Theory of Constraints in the 1980′s.  This idea can be seen as the groundwork for most of the ‘process oriented’ thinking today.

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Applying Complexity Science to Management

This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation.  Many good hints on leadership for knowledge workers.

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15 Key Lessons for Managing Complexity

Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago.  Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives.  I wish could have … Continue reading

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Absolutely Self-Managed Workers

Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, … Continue reading

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Updates for November

Two webinars, an interview/podcast, and a number of relevant links — all in the past couple of weeks.  Here are the links

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Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   … Continue reading

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