Category Archives: Agile

The third era of process support: Empathy

Rita Gunther McGrath’s post this week on the HBR Blog called Management’s Three Eras: A Brief History has a lesson for those of us designing business process technology.  The parallel between management and process technology might be stronger than we … Continue reading

Posted in Adaptive, Adaptive Case Management, Agile | Tagged | 6 Comments

Wirearchy – a pattern for an adaptive organization?

What is a Wirearchy?  How does it work?  When should it be considered?  When should it be avoided?  What are the advantages?  This post covers the basics elements of a Wirearchy.

Posted in Adaptive, Agile | Tagged , , , , | 4 Comments

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

Posted in Adaptive, Agile, Knowledge Work | Tagged , , | 3 Comments

15 Key Lessons for Managing Complexity

Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago.  Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives.  I wish could have … Continue reading

Posted in Adaptive, Agile, complexity | Tagged , , , , , | 4 Comments

Adaptive Work Patterns in SAP Jam

A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management.

Posted in Adaptive Case Management, Agile, Knowledge Work | Tagged , , , | 2 Comments

iBPMS Expo – Jim Sinur presents Agents

I am attending the IBPMS Expo in Chicago this week, and first keynote was from Jim Sinur, who presented some of the ideas behind his new book (with Jim Odell and Peter Fingar) on distributed intelligent agent oriented BPM.   … Continue reading

Posted in Agile, BPM, Workflow | Tagged , , , , , | 2 Comments

Race-cars, Drivers, and Mechanics

I met with a Fujitsu executive last week, and we naturally got onto the topic of software development methodology. I presented my case that it is critical that programmers know the actual customer because 90% of all decisions that effect … Continue reading

Posted in Agile, complexity, Software | Tagged , | 2 Comments