Category Archives: BPM

Late-Structured Processes

The term “unstructured” has always bothered me, because without structure you have randomness.  When knowledge workers get things done, it is not random in any way.  They accomplish things in a very structured way, it is just not possible to know ahead … Continue reading

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BPM and Case Management Summit 2014

Here are some notes from this years BPM & Case Management Summit in Washington DC.

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Zero-code BPM Systems

The concept of “zero code” is the wish-fulfillment myth of the BPM industry.  Many advertisements will claim that the processes can be designed without any coding.  This complete hog-wash.  There is, however, a possibility for a zero-code system, but let’s imagine … Continue reading

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Not an Agent, but a Personal Assistant

It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied.  After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” … Continue reading

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A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

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Smart Process Apps result from SOA Stratification

Hopefully you have heard the term “Smart Process Apps” (SPA) attributed to Forrester Research. What is it?  Is it just marketing hype?  It is something real to be concerned about?  Here is an explanation I have given that seems to … Continue reading

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One Common Definition for BPM

Business Process Management (BPM) remains the subject with a thousand faces.  The lack of a well accepted definition is the single most harmful thing to the industry.  Among a hundred articles there will be dozens of differing definitions of BPM. … Continue reading

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Should we focus on the negative?

The WfMC and many other who help have been trying to highlight the positive examples of both BPM and ACM by collecting use cases, judging the best, and publishing in compendia.  It was Socrates who said there is value in … Continue reading

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The Business Capability Debate & Review

Roger Burlton from the BP Trends gave a great talk at the BBC conference about “A Process Centric approach to Business Capability”.  This was in response to a large debate held on Linked-In about “Capabilities, Processes, Value Steams and All … Continue reading

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Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   … Continue reading

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