How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world? Continue reading

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AdaptiveCM Events for 2014

2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar: Continue reading

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Doc Sharing with Live Documents

This is a first impression review of Live Documents, a SaaS model document sharing platform.  I discovered the service, signed up for a free account, and these are my notes on what it does. Continue reading

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Smart Process Apps result from SOA Stratification

Hopefully you have heard the term “Smart Process Apps” (SPA) attributed to Forrester Research. What is it?  Is it just marketing hype?  It is something real to be concerned about?  Here is an explanation I have given that seems to resonate with people. Continue reading

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Complex Behavior Emerges from Simple Rules

At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field.  He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading

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One Common Definition for BPM

Business Process Management (BPM) remains the subject with a thousand faces.  The lack of a well accepted definition is the single most harmful thing to the industry.  Among a hundred articles there will be dozens of differing definitions of BPM.  Without a single common understand of BPM, we can’t make a single conclusive statement about what BPM does or does not do, how you might or might not use it.  This post is the result of hundreds of hours of sorting, sifting, discussing, analyzing and crafting. Continue reading

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Case Management Excellence Awards 2014

The Case Management Excellence Awards are the place to see and recognize how organizations could be more effective at getting things done.  You don’t have to call it “case management” … anything that is about helping teams collaborate more effectively may qualify for this public recognition. Continue reading

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