Flipping the Process Life Cycle

Posted on December 4, 2011 by

It is a simple idea, but one of those key differences that makes all the difference.  We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we should completely throw the old process life cycle.  Don’t design a process, but instead give people a tool they use to get work done.  Then, after the fact, we look and see what the process was. Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , | 12 Comments

What the Process Mining Manifesto means to ACM

Posted on December 4, 2011 by

The IEEE Task Force on Process Mining has just released the Process Mining Manifesto.  This the single best, most concise description of what process mining is, and what this revolutionary new technology might bring about. Continue reading →

Posted in Process Mining, Social Business, Workflow | Tagged , , | 5 Comments

Case Managers are Artists

Posted on November 26, 2011 by

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use the term “user”.  I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”.   Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 6 Comments

Enterprise 2.0 Conf – Notes

Posted on November 17, 2011 by

A number of really good talks this week at Enterprise 2.0 conference in Santa Clara.  I took notes at a few, and here are my *very* rough summaries. Continue reading →

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John Hagel on Social Technology Adoption

Posted on November 17, 2011 by

John Hagel III co-author of the book “The Power of Pull” was invited on stage for a discussion with Dr. Pehong Chen, CEO of BroadVision about how companies are (or are not) adopting of social technologies at the Enterprise 2.0 conference in Santa Clara yesterday. I am a big fan of him and his latest book, so I took notes on how he sees companies resolving these difficulties. Continue reading →

Posted in Social Business, Social Network | Tagged , , , | 4 Comments

Understanding what “Adaptive” means

Posted on November 13, 2011 by

While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive.  In this post I attempt to explain why “Adaptive” is the right concept and why that is so important. Continue reading →

Posted in Adaptive, Adaptive Case Management, Collaborative Planning | Tagged , | 5 Comments

… by the Case Managers Themselves

Posted on November 12, 2011 by

My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM.  This is a mistake that many people make, and I thought it worth highlighting how this line of reasoning confuses rather than explains. Continue reading →

Posted in Adaptive Case Management | Tagged | 10 Comments