Tag Archives: knowledge work

BPM2014 Keynote: Keith Swenson

I was honored to give the keynote on the second day of the BPM2014 conference, and promised to answer questions, so here are the slides and summary.

Posted in Workflow, BPM, Adaptive Case Management, Adaptive | Tagged , , , , , , | 1 Comment

Collective Adaptive Systems (CAS)

The BPM 2014 conference, Sept 7-12, has been moved from Israel to Eindhoven Holland (because of unrest in the middle east) and I will be giving a keynote on Wednesday Sept 10.  There will be an interesting workshop on Business Processes in … Continue reading

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Organize for Complexity Book

Niels Pflaeging’s amazing little book, Organize for Complexity, gives good advice on how to create self managing organization that are resilient and stable.

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XWand Cloud for Financial Data Exchange

Fujitsu is announcing today XWand Cloud, a new online server for financial information exchange. What is it? Why is it important?

Posted in Cloud, XBRL | Tagged , , | 3 Comments

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

Posted in Adaptive, Agile, Knowledge Work | Tagged , , | 3 Comments

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

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How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

Posted in Knowledge Work, Social Business | Tagged , | 4 Comments