Tag Archives: knowledge work

Organize for Complexity Book

Niels Pflaeging’s amazing little book, Organize for Complexity, gives good advice on how to create self managing organization that are resilient and stable.

Posted in Adaptive, complexity, Uncategorized | Tagged , , , | Leave a comment

XWand Cloud for Financial Data Exchange

Fujitsu is announcing today XWand Cloud, a new online server for financial information exchange. What is it? Why is it important?

Posted in Cloud, XBRL | Tagged , , | 3 Comments

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

Posted in Adaptive, Agile, Knowledge Work | Tagged , , | 3 Comments

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , , | 2 Comments

How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

Posted in Knowledge Work, Social Business | Tagged , | 4 Comments

Emergence versus Entropy in Management

Julian Birkinshaw professor at the London Business School had an interesting article in Forbes a couple weeks ago titled “Managing Complexity: The Battle Between Emergence And Entropy” which comes close to, but falls just short of, making a good recommendation … Continue reading

Posted in complexity | Tagged , , , | 3 Comments

Applying Complexity Science to Management

This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation.  Many good hints on leadership for knowledge workers.

Posted in Adaptive, complexity, Knowledge Work | Tagged , , , | 2 Comments

15 Key Lessons for Managing Complexity

Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago.  Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives.  I wish could have … Continue reading

Posted in Adaptive, Agile, complexity | Tagged , , , , , | 4 Comments

Absolutely Self-Managed Workers

Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, … Continue reading

Posted in Adaptive, Adaptive Case Management, Knowledge Work | Tagged , , , , , | 10 Comments

Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , , | 1 Comment