Tag Archives: Social BPM

3 Innovative Approaches to Process Modeling

In a post titled “Business Etiquette Modeling” I made a plea for modeling business processes such that they naturally deform themselves as needed to accommodate changes.  If we model a fixed process diagram, it is too fragile, and can be … Continue reading

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Case Management gets Personal for Healthcare

Providing care for a child with special needs, or an aging parent, can be a treadmill of challenges.  Often many family members are willing to help out, but are unable to coordinate effectively.  Introduced months ago in a post “ACM … Continue reading

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“Pull” Systems are Antifragile

John Hagel wrote a good review of Nassim Taleb’s book “Antifragile“.    Hagel’s book “The Power of Pull” describes a shift in the world from push systems to pull systems.  The push system is the epitome of formalize, automated systems.  … Continue reading

Posted in Adaptive Case Management, Social Business, Social Network | Tagged , , , | 2 Comments

Throw Away the Process Map, use Status Feedback Instead

For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support.  The focus of the system should instead be on presenting to knowledge workers the … Continue reading

Posted in Adaptive, Adaptive Case Management, Agile | Tagged , , , , , | 6 Comments

BPM Next (March 2013)

The BPM Next conference is being organized by two luminaries in the field as a chance to meet the other gurus.  It is shaping up to be the most interesting event next year for thought leaders in business process management. … Continue reading

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Review of “Purpose Case Management”

In April, Michael Poulin made a proposal for something he calls “Purpose Case Management“.  While I am not convinced that this idea represents a new category of technology, the discussion and analysis of the problem is well worth the read.  

Posted in Adaptive Case Management, BPM, Social Business | Tagged , , , | 14 Comments

AIIM2012 Clay Shirky Keynote

I was really looking forward to the keynote by Clay Shirky, and I was not disappointed.  The title of his talk was “To Make Sense of Data, First Make Sense of People“.

Posted in Social Business, Social Network | Tagged , , , | 4 Comments