Effective Email Notifications

Every collaborative system needs some way to notify people of things that need attention. Email is by far the most ubiquitous option for reaching out to people.  Done well, email is an effective way to draw people in to work they need to do.  Done poorly, and the email is an annoying waste.   What is needed to do it well? Continue reading

Service Mesh Meets BPM

We demonstrated a service mesh architecture approach for BPM and Case Management in order to show that the Fujitsu DXP product could scale to any size and performance desired. First we started 12 million running process instances, and then we simulated 3000 users hitting those server, and while that was going on, showed that a work list could be retrieved — for any of the 3000 users — in less than 2 seconds. How did we do this? Read on.

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Podcast about Robust BPM

Peter Schoof interviewed me last week on the subject of robust BPM. (Thanks Peter!)  This had been the basis of a talk I gave in Montreal at  the Workshop on Methodologies for Robustness Injection into Business Processes.  It is a quick 15 minute summary:

Robust BPM: Keith Swenson Explains How to Build Processes That Last

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