Monthly Archives: January 2011

Structure is in the Eye of the Beholder

Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not.  He compares ACM and BPM and the illusion that makes them … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , | 6 Comments