Why Does Digital Transformation Need Case Management?

A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management.  Why case management?  What does that really bring to the table and why is it … Continue reading

Absolutely Self-Managed Workers

Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, … Continue reading