I gave a short presentation today with Clay Richardson on the subject of Social BPM. We got a lot of good questions, and no time to answer them. I thought I would attempt to answer them here.
A lot of talk about Social BPM recently but definitions vary widely. My post on “Who is Socializing in Social BPM?” shows that some see it as simply using social network features to accelerate traditional BPM (separation of thinkers and … Continue reading
A four part series (maybe more???) from from Malcolm Ross of Appian on how they support Case Management. Appian is a product I know well, and can recommend because it is based on my ideas of Collaborative Planning. Part 1 … Continue reading
Sandy Kemsley gave this presentation on BPM and Case Management hosted by Pega Systems. Started by saying the Case Management is a hot topic. Lot of talk about structured proceses is for BPM, and unstructured for dynamic BPM or case … Continue reading
Too many good topics today, so many mention and discuss “adaptive”, but not enough time to write more than a few words on each:
Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“. He starts by referencing an old article in The New Yorker by Atul Gawande on … Continue reading
So much buzz about a new emerging category of process technology. Analysts and vendors alike are talking about it, using a variety of different names: Case Management, Unstructured Processes, Human Coordination Technology, Human Interaction Management, Smart Case Management, Dynamic Process, … Continue reading
So much discussion recently about Case Management, but do we really know what we mean? Let me collect here some definitions, and then offer my own. (You will find many of these ideas expanded in full in “When Thinking Matters … Continue reading