“Even now we see BPM vendors that offer case management solutions. …. ECM vendors are also starting to embed workflow functionality into their products. …. Suddenly the lines are blurred.”
Talks about the shift from “content” to “case” and concludes: Promoting content management enhanced to support case management elevates content into a set of more practical and less abstract scenarios. Could this be driving the trend to ACM?
Last year, he said that BPM has hit a wall. Now he see that there is a new direction for BPM, in allowing for emergent processes. Sounds like ACM to me.