Best Book from 2019

When I look over all the books I read last year, one stands out as having reformed my world view more than any other:  “The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power” by Shoshanna Zuboff. Continue reading

Posted in Cloud, Collaborative Planning, Knowledge Work, Social Network | Tagged , , , | Leave a comment

How GoDaddy Lost a Customer

I have had several sites hosted at GoDaddy for many years.  When I got them, I found GoDaddy to be a nice improvement over Network Solutions.  Today GoDaddy exceeded my level of patience.  I was told that my web site can not have any .ZIP files on it.   What?  the purpose of the web site is to make files available to others, and some of them are ZIP files.   What do they imagine a web site is for? Continue reading

Posted in Cloud | Tagged | 2 Comments

Effective Email Notifications

Every collaborative system needs some way to notify people of things that need attention. Email is by far the most ubiquitous option for reaching out to people.  Done well, email is an effective way to draw people in to work they need to do.  Done poorly, and the email is an annoying waste.   What is needed to do it well? Continue reading

Posted in Adaptive Case Management, BPM, Social Business, Software | Tagged , , | 2 Comments

Service Mesh Meets BPM

We demonstrated a service mesh architecture approach for BPM and Case Management in order to show that the Fujitsu DXP product could scale to any size and performance desired. First we started 12 million running process instances, and then we simulated 3000 users hitting those server, and while that was going on, showed that a work list could be retrieved — for any of the 3000 users — in less than 2 seconds. How did we do this? Read on.

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Posted in BPM, DXP, REST, Software | Tagged , , , , , , , | Leave a comment

The Silent Enemy: Failure to Report Exceptions

Stung again, several times in one day.  Systems that fail to report problems can waste everyone’s time.  The problem is that such system appear to be running fine, and that is great for lazy programmers and product managers alike.  Just . Say . No .

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BPM Industry Templates Have No Value

I was caught off guard recently when a potential customer asked if Fujitsu provided “Industry Templates” along with the BPM platform (branded now Fujitsu Digital Transformation Platform). Industry Templates is a term that refer to a package of all the processes normally found in an industry that one might need as a starting place for building out that companies processes. This question is a problem: industry templates simply don’t work. IT is tough to explain to a potential customer that they are asking for something they don’t need and shouldn’t want. Continue reading

Posted in BPM | Tagged , | 4 Comments