Two Languages Divide but don’t Conquer

There is a continual ongoing debate on how best to express how people plan to work together.  Earlier posts make the case that two-dimensional graphical languages are inappropriate for knowledge workers.  Many argued against this saying that these languages are still useful for process specialists.  However, for unpredictable work, the knowledge worker must directly do the process planning.  This post addresses the question of whether we might be able to use two languages in one system: one for the knowledge workers, and one for the business analysts. Continue reading

Yes, it really is about the Knowledge Worker

My position paper for the Adaptive Case Management Workshop was to propose that “BPMN is incompatible with ACM.”  I got a lot of flack from the hard core BPM disciples   In spite of clearly stating that ACM is designed for knowledge workers to create their own process plans, many many still believe that there will be a process professional creating plans for others.  I sometimes feel as if I am having the following conversation: Continue reading

ACM for Home Medical Caregivers?

I attended the Future Salon meeting on Nov 1 at SAP Labs where they hosted three great short talks on the topic of the Future of Health.  After a brief overview of the three speakers, I will focus on the one talk that I did not expect to see: a way for families to handle the unpredictable hurdles of caring for loved ones with special needs. Continue reading