The Silent Enemy: Failure to Report Exceptions

Stung again, several times in one day.  Systems that fail to report problems can waste everyone’s time.  The problem is that such system appear to be running fine, and that is great for lazy programmers and product managers alike.  Just . Say . No .

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Agile Best Practice: Start with the Empty

A co-worker on an agile project was showing me a feature he was perfecting, and it was looking pretty good with features to add and remove various settings as per the design.   I wanted to try it.  He said “sorry, the create function is not implemented yet.”   It got me thinking…. Continue reading

Open Source Adaptive Case Management

Interested in trying out Adaptive Case Management without a huge investment?  Cognoscenti might be the option for you.  This post contains most of the contents of a paper I will be presenting in Germany in September on the Cognoscenti open source system which I have used in demos at the last two BPMNext conferences. To anyone wanting to experiment with ACM capabilities, a free solution might be worth trying. Continue reading

Assistants Transform Data, Synchronize as Well

In previous post I introduce a scenario for cooperation between doctors, and show that a personal assistant is a good way to connect those in real time.  Here are some additional details that we should consider more carefully. Continue reading

Registering Again … (Sigh)

The bane of social networking sites is the need to register one more username, one more password, and once more to fill in some sharable details.  That is sooooo 2008.   I am registering with a conference so I can select interesting presentations, and reminded once again how much I hate registering for sites. Continue reading

Social Business: Identity and Reputation

Social Software is turning the idea of identity on it head.  Actually this is a trend that has been happening for long time, but it is being thrust into the public consciousness by the desire now to bring social systems into the enterprise: ESS.  It used to be that on the Internet nobody knows you are a dog), but that is changing.  What they do know is your reputation, which becomes your identity. Continue reading

Cloud User’s Bill of Rights

Want users to use your cloud-based web site?  Follow these guidelines, so that users can sign up easily and use it.  Sadly, there are soooo many ways that web sites can do this wrong.  The result is a bewildering variety of inconsistent and sometimes incomprehensible mechanisms that unnecessarily annoy the very users you are trying to attract.  Continue reading