Montreal Conference

I will be speaking in Montreal in May at a conference and at an associated workshop about Innovation and Business Processes. Continue reading

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not be automated, and it should be fairly easy to distinguish the two.  But is it?   Continue reading

Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   Is there then a point that we should avoid automation in order to retain viable knowledge workers? Continue reading