Tag Archives: automation

Montreal Conference

I will be speaking in Montreal in May at a conference and at an associated workshop about Innovation and Business Processes. Advertisements

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Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

Posted in Adaptive, Agile, Knowledge Work | Tagged , , | 3 Comments

Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , , | 1 Comment