I could call this post “Removing the Risk from Lean Process Improvement” because it starts with the assumption that you want to improve your processes using Lean principles, but you want guidance on how to apply those principles most effectively.
Soooo much discussion of Lean last week at the Forrester Forum and the Gartner BPM Summit. Who can argue against Lean? It is after all a focus on providing more value with less waste. Lean is a focus on eliminating waste, the original sevens wastes identified by Toyota, as well as elimination of anything that does not provide value to the customer. We all want to get rid of waste and inefficiency.
How do you identify the waste in your business process? This is harder than you might think. Continue reading →