I have written 6 posts explaining why a manually created business process models are simply not agile enough for today’s organizations. What should we do instead? Glad you asked. A different approach I am calling Emergent Synthetic Processes avoids the problems of a hand drawn process model, and still can offer a path to continual improvement. Continue reading
In the last five posts I outlined five ways that business process models are dificient when it comes to automating work. In this post I give a sixth, and quite possibly the most significant problem: Agreement takes effort, and once you have agreement, that agreement becomes a barrier to further change.
A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management. Why case management? What does that really bring to the table and why is it needed?
I liked the recent post from Silvie Spreeuwenberg when she asks “When to combine decisions, case management and artificial intelligence?” Continue reading
Six key process activities coming in 2016: Adaptive CM Workshop, ACM Awards, BPM Next, BPM and Case Management Global Summit, BPM 2016 Conference and (updated) CBI Conference. Continue reading