I have written 6 posts explaining why a manually created business process models are simply not agile enough for today’s organizations. What should we do instead? Glad you asked. A different approach I am calling Emergent Synthetic Processes avoids the problems of a hand drawn process model, and still can offer a path to continual improvement. Continue reading
In the last five posts I outlined five ways that business process models are dificient when it comes to automating work. In this post I give a sixth, and quite possibly the most significant problem: Agreement takes effort, and once you have agreement, that agreement becomes a barrier to further change.
A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management. Why case management? What does that really bring to the table and why is it needed?
I liked the recent post from Silvie Spreeuwenberg when she asks “When to combine decisions, case management and artificial intelligence?” Continue reading
Six key process activities coming in 2016: Adaptive CM Workshop, ACM Awards, BPM Next, BPM and Case Management Global Summit, BPM 2016 Conference and (updated) CBI Conference. Continue reading
During the presentations at the Workshop on Adaptive Case Management (ACM) on Monday, there was a growing question about the models: Not just how models should be constructed, but whether we should be using models at all. These ended up forming a major discussion at the end of the day, and even into the rest of the week, culminating with the final keynote questioning our obsession with models in BPM. This is my take on the main positions in the debate. Continue reading
So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day. We had reserved some time at the end for a round table discussion, with some time in the morning to select topics. The subject of ‘The Purpose and Value of Modeling for Knowledge Worker Support’ quickly emerged as the dominant concern, and ended up being the main discussion point. Continue reading
There are 5 key opportunities to participate in process space (BPM and ACM) in the next few months, and the deadlines are coming up, so don’t delay, and don’t miss out. Continue reading