Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign tasks to people for notification /reminders, and finally (4) the suggestion that the case manager will need pre-defined process snippets to use in the case.  The argument is very logical: why force the case manager to draw up the process every time when you could create the process snippets in advance, and at run time just use them.  This logic is flawed and this long post is an attempt to explain exactly why. Continue reading →