Does Unpredictable Work Exist?

I have had a number of discussions with Jean-Jacques Dubray about the nature of work, and particularly whether unpredictable work exists.  Jean-Jacques is a luminary in the field, so I figured he has probably a well considered opinion on the subject, and I really wanted to understand what he meant.  So I invited him to discuss this. Continue reading

Generating Chaos

Imagine, hypothetically, that you are putting together a new book titled “Mastering the Unpredictable“.  Also, imagine that the plan for the book cover design is dashed after the first public trial showing.  Also, hypothetically, it is getting real late and you need a theme for a book cover quickly.  Would you see the similarity between “unpredictable” and “chaos”?  A fractal expresses chaos better than anything else.  There is extremely fine grained chaotic behavior, while at the gross scale things look neat and organized.  This symbolizes the behavior of an organization perfectly. Continue reading

Would Taylor have used PriceLine?

If you could use a time machine to pick up Fredrick Winslow Taylor, and bring him to our time, would he use PriceLine to find a hotel to stay in?  We would have to fill him in on 100 years of technological development first, of course.  This odd thought occurred to me as I was making arrangements to attend the event in Washington DC next month.  It was Nathaniel Palmer who pointed out to me that using PriceLine is the antithesis to Scientific Management. Continue reading

Links for 03/23/2010

Just links today

All of these reflect strongly on the idea that “Adaptive Case Management” is a strong trend for the future.   We are getting closer to the release of “Mastering the Unpredictable“, and new book on this subject.

Governance, Risk & Compliance Webinar

I have a small part in a webinar being presented tomorrow on Governance, Risk, and Compliance, and particularly how Open Pages has built a GRC solution on the Fujitsu Interstage BPM patform.  OpenPages is the leading provider of integrated risk management solutions for global companies.  Most of the webinar time will go to John Hagerty, Vice President of Research, Gartner who will talk about the need and benefit of risk management.   Here is the link:

Gaining Complete Visibility Across GRC Initiatives with BPM

Is the Checklist mightier than the Model?

Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“.  He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.

Atul Gawande expounds the virtues of the lowly checklist Continue reading