3 Innovative Approaches to Process Modeling

In a post titled “Business Etiquette Modeling” I made a plea for modeling business processes such that they naturally deform themselves as needed to accommodate changes.  If we model a fixed process diagram, it is too fragile, and can be costly to manually maintain.  While I was at the EDOC conference and the BPM conference, I saw three papers that introduce innovations which are not completely defined solutions, they represent solid research on steps in the right direction.  Here is a quick summary of each. Continue reading

Case Management gets Personal for Healthcare

Providing care for a child with special needs, or an aging parent, can be a treadmill of challenges.  Often many family members are willing to help out, but are unable to coordinate effectively.  Introduced months ago in a post “ACM for Home Medical Caregivers” today I update this with more about how the technique of adaptive case management fits well with the challenge of coordinating care for a loved one. Continue reading

“Pull” Systems are Antifragile

John Hagel wrote a good review of Nassim Taleb’s book “Antifragile“.    Hagel’s book “The Power of Pull” describes a shift in the world from push systems to pull systems.  The push system is the epitome of formalize, automated systems.  The kind of system that was designed by someone with what I call “enlightenment bias”.  They attempt to anticipate everything that might happen, and provide well considered options for it. Continue reading

Throw Away the Process Map, use Status Feedback Instead

For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support.  The focus of the system should instead be on presenting to knowledge workers the current status of the project, measured a couple of different ways.  The distinction is subtle, but important. Continue reading