In a post titled “Business Etiquette Modeling” I made a plea for modeling business processes such that they naturally deform themselves as needed to accommodate changes. If we model a fixed process diagram, it is too fragile, and can be costly to manually maintain. While I was at the EDOC conference and the BPM conference, I saw three papers that introduce innovations which are not completely defined solutions, they represent solid research on steps in the right direction. Here is a quick summary of each. Continue reading
Tag Archives: Social BPM
Case Management gets Personal for Healthcare
Providing care for a child with special needs, or an aging parent, can be a treadmill of challenges. Often many family members are willing to help out, but are unable to coordinate effectively. Introduced months ago in a post “ACM for Home Medical Caregivers” today I update this with more about how the technique of adaptive case management fits well with the challenge of coordinating care for a loved one. Continue reading
“Pull” Systems are Antifragile
John Hagel wrote a good review of Nassim Taleb’s book “Antifragile“. Hagel’s book “The Power of Pull” describes a shift in the world from push systems to pull systems. The push system is the epitome of formalize, automated systems. The kind of system that was designed by someone with what I call “enlightenment bias”. They attempt to anticipate everything that might happen, and provide well considered options for it. Continue reading
Throw Away the Process Map, use Status Feedback Instead
For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support. The focus of the system should instead be on presenting to knowledge workers the current status of the project, measured a couple of different ways. The distinction is subtle, but important. Continue reading
BPM Next (March 2013)
The BPM Next conference is being organized by two luminaries in the field as a chance to meet the other gurus. It is shaping up to be the most interesting event next year for thought leaders in business process management. Urgent: Last day for early discount is Nov 9, 2012 Continue reading
Review of “Purpose Case Management”
In April, Michael Poulin made a proposal for something he calls “Purpose Case Management“. While I am not convinced that this idea represents a new category of technology, the discussion and analysis of the problem is well worth the read.
AIIM2012 Clay Shirky Keynote
I was really looking forward to the keynote by Clay Shirky, and I was not disappointed. The title of his talk was “To Make Sense of Data, First Make Sense of People“. Continue reading
Enterprise 2.0 Conf – Notes
A number of really good talks this week at Enterprise 2.0 conference in Santa Clara. I took notes at a few, and here are my *very* rough summaries. Continue reading
Bring Your Own ACM to Work
Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life. This is a general trend I am seeing toward personal services in the Internet that represent a given person. Let me propose an even more radical idea, one of managing your projects out of such a personal cloud. Continue reading
Untamed Processes at BPM Forum 2011
Craig Le Clair shared the stage this morning with Steven J Spear (author of the book “Chasing the Rabbit” and new book “The High-Velocity Edge“) to talk about complex business situations and how to support them. Continue reading