This is the final post on the problems of business process models for automating work, and one that sums it all up: hand drawn business process models simply are not agile enough.
Tag Archives: knowledge workers
Why Does Digital Transformation Need Case Management?
A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management. Why case management? What does that really bring to the table and why is it needed?
Develop for Self-Managed Organizations
Here is a message from my friend, Robert Gilman, about participating with us on an open source platform for supporting a sociocratic organization. It is the most interesting thing I have been involved in for years. Continue reading
BPM2014 Keynote: Keith Swenson
I was honored to give the keynote on the second day of the BPM2014 conference, and promised to answer questions, so here are the slides and summary. Continue reading
BPM and Case Management Summit 2014
Here are some notes from this years BPM & Case Management Summit in Washington DC. Continue reading
Open Source Adaptive Case Management
Interested in trying out Adaptive Case Management without a huge investment? Cognoscenti might be the option for you. This post contains most of the contents of a paper I will be presenting in Germany in September on the Cognoscenti open source system which I have used in demos at the last two BPMNext conferences. To anyone wanting to experiment with ACM capabilities, a free solution might be worth trying. Continue reading
How Relevant is the ‘Boundary Worker’ Idea?
IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker. Is this really something new, or just the natural progress of a all workers in today’s hyper connected world? Continue reading
Applying Complexity Science to Management
This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation. Many good hints on leadership for knowledge workers. Continue reading
Adaptive Work Patterns in SAP Jam
A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
Absolutely Self-Managed Workers
Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, and having no managers are all. Far from failing, they have become the largest company in their domain (tomato processing). In Dec 2011, Harvard Business Review called them the world’s most creatively managed company. Continue reading