Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago. Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives. I wish could have attended, but I will have to be satisfied summarizing based on the writings of others. Continue reading
A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
Rob England published this book “Plus! The Standard+Case Approach: See Service Response in a New Light” earlier this year in New Zealand. He sent me a copy, and I want to say he makes some very good points. Continue reading
Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, and having no managers are all. Far from failing, they have become the largest company in their domain (tomato processing). In Dec 2011, Harvard Business Review called them the world’s most creatively managed company. Continue reading
I am constantly amaze that there are people, actively engaged in high tech business who regularly and repeatedly shoot their marketing efforts in the foot because they don’t understand the concept of “permalink”. I am talking about people who are experts in high technology. Yet they just don’t grok the web. Don’t let this happen to you. Continue reading
Two webinars, an interview/podcast, and a number of relevant links — all in the past couple of weeks. Here are the links Continue reading
What is the limit of automation? We often think that automation is limited by the technical ability to construct the automation. It is not surprising that automation decreases the ability for those people to do the same job manually. Is there then a point that we should avoid automation in order to retain viable knowledge workers? Continue reading
Thinking Matters 