Conversation on Goal Oriented BPM

A few weeks ago Peter Schooff recorded a discussion between us on the topic of cloud and goal oriented BPM. Here is the link:

https://bpm.com/bpm-today/blogs/1241-the-cloud-and-goal-oriented-bpm

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Why Does Digital Transformation Need Case Management?

A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management.  Why case management?  What does that really bring to the table and why is it needed?

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