Monthly Archives: March 2014

Not an Agent, but a Personal Assistant

It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied.  After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , | 3 Comments

Assistants Transform Data, Synchronize as Well

In previous post I introduce a scenario for cooperation between doctors, and show that a personal assistant is a good way to connect those in real time.  Here are some additional details that we should consider more carefully.

Posted in Adaptive Case Management, Collaborative Planning, Social Business, Software | Tagged , , , | 5 Comments

Personal Assistants can connect a Doctor to a Specialist

In the previous post, I introduced a scenario for discussing personal assistants.  In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist.

Posted in Adaptive, Adaptive Case Management, Workflow | Tagged , , | 3 Comments

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , , | 2 Comments

Encryption Role in Data Security

Ed Snowdon spoke yesterday at the SXSW conference on the importance of using encryption to keep the data the runs our businesses (and personal life) safe.   I refresh the call to eliminate the scary warning that browsers give when … Continue reading

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How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

Posted in Knowledge Work, Social Business | Tagged , | 4 Comments