Why Does Digital Transformation Need Case Management?

A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management.  Why case management?  What does that really bring to the table and why is it needed?

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Business Driven Software

I liked the recent post from Silvie Spreeuwenberg when she asks “When to combine decisions, case management and artificial intelligence?Continue reading