Q: When is it easier to ship a $600 electronic device across the country and back, than it is to change a field in a database?
A: When you are a phone company.
This is a true story, and one that perfectly illustrates how IT systems, when implemented, can actually make a company less flexible and less able to cope with unpredictable things. Information technology can actually make a company more fragile. Continue reading
At the BPMNext conference in March, I am signed up to give a talk titled “Antifragile Systems for Innovation and Learning Organizations.” The term “antifragile” comes from Nassim Nicholas Taleb’s new book “Antifragile: Things That Gain From Disorder.” In this post I review the main concepts of the book. Continue reading
We are launching the third annual Adaptive Case Management Global Excellence Awards for 2013. If you have an example of technology to support unpredictable collaboration, it is time NOW to get an abstract filed. You then have 2 months to get the final write up completed. Don’t delay. Continue reading