A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Continue reading
I run across all these great posts, and think about making pointers to them, but then time goes by…. Here are a collection of links from mid November till now: Continue reading
This provocative title simply means: In general, social software systems record what is happening now and in the past, but for the most part completely lack any representation of the future. Enterprise Social Software, or Social Business Software, will succeed only if it has some representation of goals or other future activities. Continue reading
While there is a flood of email in my inbox, what bothers me most is not the volume, but the very fact that most of the volume needlessly filled with unimportant redundant and useless message. Reflecting on this I find an interesting parallel to a problem with public address (PA) systems in the past. Continue reading
I was interviewed by Diana Davis who is the Editor at IQPC London for Six Sigma & Process Excellence IQ on the subject of “Technology for the Collaborative Enterprise.” Continue reading
Written by Atul Gawande, this book outlines the power that a lowly checklist brings to “get things right”. The book is certainly an interesting read, but it goes beyond that; if you study how people work, or are tasked to try to improve the effectiveness of workers, then reading this book is an imperative. Continue reading
Thinking Matters 