Human Process: Trouble Ticket

With all the talk about “Human Facilitator Processes“; what actually does a real one look like? The best documented example of a human process is provided by the OMG known as the “Trouble Ticket” scenario.

98-02-09_original_scenario.pdf, also see 98-03-10-TroubleTicket_Nortel.pdf, and 98-07-13-TroubleTicket_Hitachi.pdf

This is a process to allow a software company to handle a customer support issue. Continue reading

An Open Letter to OMG-BMI

There has been a flurry of discussion on the Business Modeling and Integration Domain Task Force (BMI-DTF) at the OMG over the direction of development of the new versions of their specifications. Whether BPMN should have choreography capability or not. When BPMN should be linked to BPDM the meta-model and file format behind the notation standard. BPDM has essentially no adoption at this point, but it is still very new so this by itself is not indicative of anything. Yet some of the committee believe that putting BPDM into the BPMN spec will force adoption of this file format. Continue reading