Case Management gets Personal for Healthcare

Providing care for a child with special needs, or an aging parent, can be a treadmill of challenges.  Often many family members are willing to help out, but are unable to coordinate effectively.  Introduced months ago in a post “ACM for Home Medical Caregivers” today I update this with more about how the technique of adaptive case management fits well with the challenge of coordinating care for a loved one. Continue reading

Seven Domains of Predictability

Looking at the spectrum of different process technologies, we can identify seven distinct categories, and we can organize them according to how predictable the problem is that they address. Continue reading

Slidecast on Antifragile Systems, Innovation, and Learning Organizations

Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems.  This presentation will help explain why a traditional model-and-automate approach is the wrong thing for an innovative, learning organization. Continue reading