Why Does Digital Transformation Need Case Management?

A platform for digital transformation brings a number of different capabilities together: processes, agents, integration, analytics, decisions, and — perhaps most important — case management.  Why case management?  What does that really bring to the table and why is it needed?

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Social Business: Identity and Reputation

Social Software is turning the idea of identity on it head.  Actually this is a trend that has been happening for long time, but it is being thrust into the public consciousness by the desire now to bring social systems into the enterprise: ESS.  It used to be that on the Internet nobody knows you are a dog), but that is changing.  What they do know is your reputation, which becomes your identity. Continue reading