Seven Categories to Replace BPM

By now you have all heard, BPM is dead.  It was loved to death, smothered by good intentions.  All the vendors claimed to have BPM — and more!  The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.”  And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading

ACM Spotter’s Guide

More products today claim to have Adaptive Case Management (ACM) capabilities.  Do they have what it takes?  Or are they simply just jumping on a bandwagon?  It is a buyer-beware world.  Apply the criteria presented in this post to a vendor’s product in order avoid dishonest representations. Continue reading