It is just so easy: plop the documents in an email address, add a few people in the address line, and WHOOOSH it is delivered. But there is evil lurking, hidden by the patina of simplicity.
Continue readingEvery collaborative system needs some way to notify people of things that need attention. Email is by far the most ubiquitous option for reaching out to people. Done well, email is an effective way to draw people in to work they need to do. Done poorly, and the email is an annoying waste. What is needed to do it well? Continue reading
Every day I get hundreds of email messages, and many of them have attached documents. To everyone of them, I want to send the following reply message: Thanks for Wasting Everyone’s Time. Continue reading
Thinking Matters 