A by-product of automating work is the records is made that indicate precisely when each task is started and completed. Analytic information about how your organization is working can actually be far more valuable than the cost savings derived from the automation. A lot can be learned from this analysis that can help you improve your organization. Some claim that this is the principle benefit of BPM.
In an earlier post, I introduced the concept of a “Model Preserving Strategy” versus a “Model Transforming Strategy” and defined them as two approaches that a BPMS can take in the lifecycle of a business process. This post delves into how process analytics are effected by model strategy. Continue reading