Case Management: Contrasting Production vs. Adaptive

While participating in discussions of case management, and while reviewing the submissions to the ACM Excellence Awards, I see two distinct approaches to case management — one approach called Adaptive Case Management (ACM), and a different approach which meets an entirely different need which we should call Production Case Management (PCM). This is an excerpt from the new book summarizing the winners of this year’s ACM Excellence Awards.  This chapter explains the difference, and how these fit into a spectrum of process technologies.

Continue reading