Effective Email Notifications

Every collaborative system needs some way to notify people of things that need attention. Email is by far the most ubiquitous option for reaching out to people.  Done well, email is an effective way to draw people in to work they need to do.  Done poorly, and the email is an annoying waste.   What is needed to do it well? Continue reading

Service Mesh Meets BPM

We demonstrated a service mesh architecture approach for BPM and Case Management in order to show that the Fujitsu DXP product could scale to any size and performance desired. First we started 12 million running process instances, and then we simulated 3000 users hitting those server, and while that was going on, showed that a work list could be retrieved — for any of the 3000 users — in less than 2 seconds. How did we do this? Read on.

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Agile Best Practice: Start with the Empty

A co-worker on an agile project was showing me a feature he was perfecting, and it was looking pretty good with features to add and remove various settings as per the design.   I wanted to try it.  He said “sorry, the create function is not implemented yet.”   It got me thinking…. Continue reading

Podcast about Robust BPM

Peter Schoof interviewed me last week on the subject of robust BPM. (Thanks Peter!)  This had been the basis of a talk I gave in Montreal at  the Workshop on Methodologies for Robustness Injection into Business Processes.  It is a quick 15 minute summary:

Robust BPM: Keith Swenson Explains How to Build Processes That Last

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Process Focus vs. System Architecture

Too much of a focus on the on the business process can cause a business solution to be poorly designed and problematic.  This is a story from several customers who followed the BPM methodology too well, and were blindsided by some nightmarish systems issues.  Too much process can be a real problem. Continue reading