I have had a number of discussions with Jean-Jacques Dubray about the nature of work, and particularly whether unpredictable work exists. Jean-Jacques is a luminary in the field, so I figured he has probably a well considered opinion on the subject, and I really wanted to understand what he meant. So I invited him to discuss this. Continue reading
Just links today
All of these reflect strongly on the idea that “Adaptive Case Management” is a strong trend for the future. We are getting closer to the release of “Mastering the Unpredictable“, and new book on this subject.
Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“. He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.
Atul Gawande expounds the virtues of the lowly checklist Continue reading
Next Wednesday, March 3rd, we will be giving a webinar on Adaptive Case Management. I have mentioned this subject a couple of times in recent posts, as new technology area. Advancements have provided ways to support increasingly sophisticated types of work. Initially, very simple work tasks with productivity software, advancing to more sophisticated work processes with workflow and BPM, but never before has there been wide adoption of of technology to support Knowledge Work. Continue reading
Thinking Matters 