Where did I put that major airline merger process definition?

Imagine the folks at United Airlines and Continental Airlines last week as they announced the largest airline merger in history.  Ask yourself a some simple questions:

  • Did they use a BPMN diagram to describe the things that need to be done to accomplish the merger?  If not why not? Continue reading

Eccentric Definitions of BPM

So much discussion of what BPM (Business Process Management) is, what is next, how it is expanding, what it is not.  There are many good people trying seriously to resolve the definition of BPM.  My impression is that they do this fine work in the middle of a sea — actually a maelstrom — of confusion about the term. Continue reading

Can BPM be ‘Rearchitected’ into to ACM?

I am just now getting around to a post by Alxander Samarin called “Let us architect the use of existing technologies instead of blaming them for bringing complexity/inflexibility/etc. in enterprises.”  This post starts with a well-reasoned overview of the situation, which is accurate and understandable.  I highly recommend this post.  However, while I don’t want to, I must disagree his conclusion. Continue reading

Design by Doing vs. Doing by Design

Jim Sinur wrote a couple of interesting blog posts recently mentioning two distinct approached for supporting work processes:

  • Doing by Design is the pre-planned definition of a predictable, routine process as traditional BPM suggests.  It involves a life-cycle that starts with process discovery, process definition, application development, simulation, testing, and ultimately deploying it.  This works if the process is predictable.
  • Design by Doing is an approach that works when the process is not predictable, and can not be written down ahead of time.  Since you can not predict it, you have to elaborate it as you go along.  You design it, as you are doing it.  There is no development life-cycle.  This works on unpredictable emergent process. Continue reading

Should We Redefine BPM?

Now that we have determined that BPM is not Dead, discussion has turned in a big way to whether BPM should be redefined.  Steve Towers hosted a very long discussion of this on his BP Group on Linked In, with over a hundred comments.  A lively discussion, all over the map.  Peter Shooff at eBizQ todays asks the question, how would you redefined it. Continue reading

Nature of Knowledge Work

I gave a talk last week at the Process.gov conference on the subject of “The Nature of Knowledge Work” which happens also to be the first chapter of Mastering the Unpredictable.  I explore in depth what it is that makes knowledge work different from routine work.  I have converted that talk into a slide cast for your enjoyment 🙂 Continue reading

Launching “Mastering the Unpredictable”

This much anticipated day bring the launch of the book “Mastering the Unpredictable“.  I am at the Process.gov event in Washington DC where we are having a small reception to officially launch the book.  I will use this post to fill in any details that I can about the book and what is in it.

Continue reading

Is BPM Dead?

Scott Francis writes an column saying “BPM is Doing Just Fine, Thankyou” saying that the rumors of BPM’s death are, as Mark Twain would put it: exaggerated.  There has been a lot of  interest and concern on this topic in recent weeks.

Before going too far, let me clearly state that BPM is not dead.  It is vibrant and continues growing. At the same time something else is happening we should all understand. Continue reading

Track on Adaptive Case Management at Process.gov

Process.gov will be in Washington DC on April 14&15.  As the name implies, it is an event aimed at the public and public sector in helping to spread good information about process technologies.  What is entirely new this year is a track on Adaptive Case Management and the launch celebration for the book: “Mastering the Unpredictable“. Continue reading

Links for 03/23/2010

Just links today

All of these reflect strongly on the idea that “Adaptive Case Management” is a strong trend for the future.   We are getting closer to the release of “Mastering the Unpredictable“, and new book on this subject.