So much buzz about a new emerging category of process technology. Analysts and vendors alike are talking about it, using a variety of different names: Case Management, Unstructured Processes, Human Coordination Technology, Human Interaction Management, Smart Case Management, Dynamic Process, etc. I helped lead a Thought Leader Summit meeting on this topic in November Continue reading
There might be three distinct kinds of process support necessary:
1) System Centric Processes
2) Human Centric Processes
3) Knowledge Worker Processes Continue reading
So much discussion recently about Case Management, but do we really know what we mean? Let me collect here some definitions, and then offer my own. (You will find many of these ideas expanded in full in “When Thinking Matters in the Workplace“)
The Case Management Society of America, a health care oriented professional group, defines case management as: Continue reading
Thinking Matters 