Using StackOverflow inside a Consulting Organization

Here is the results of some analysis that I did on using Stack Overflow as an internal question/answer and knowledge management system within the consulting organization that I work for. The conclusion is pretty good — about 4x return from the investment — and it is summarized in the following video.

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Can Process Knowledge Be Collected?

A basic assumption so central to running an organization that we never question it.  What if it is impossible to collect process knowledge?  The thought follows from Steve Denning’s excellent article “Can Knowledge Be Collected? Lessons From The Health Sector” in Forbes this month.   Continue reading