Tag Archives: trouble ticket

Human Process: Trouble Ticket

With all the talk about “Human Facilitator Processes“; what actually does a real one look like? The best documented example of a human process is provided by the OMG known as the “Trouble Ticket” scenario. 98-02-09_original_scenario.pdf, also see 98-03-10-TroubleTicket_Nortel.pdf, and … Continue reading

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