John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website. You have to register to read the entire article, but it is free, and John has done a nice job of putting all the information together into a compelling article about the genesis of the book by the same title. Below is some of the questions and answers that we exchanged. Continue reading
There is an interesting video “Your Storytelling Brain” from Cognitive Neuroscientist Michael Gazzaniga who talks about how we remember things. He describes a part of the brain called “the interpreter” which functions to organize memories into plausible stories. This is great most of the time, but causes a type of memory distortion that is gets in the way of designing appropriate business processes. Continue reading
The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management (ACM2012). It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept 3, 2012 in Tallinn, Estonia. Continue reading
Tom Koulopoulos of the Delphi Group is planning another Adaptive Case Management Virtual Summit for first week of June 2012. This is the second of three significant ACM events planned for this coming year. Continue reading
My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world. In this post I will cover the first of three important upcoming event you might want to plan for: the 2nd Annual Adaptive Case Management Awards. Continue reading
It is a simple idea, but one of those key differences that makes all the difference. We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we should completely throw the old process life cycle. Don’t design a process, but instead give people a tool they use to get work done. Then, after the fact, we look and see what the process was. Continue reading
The IEEE Task Force on Process Mining has just released the Process Mining Manifesto. This the single best, most concise description of what process mining is, and what this revolutionary new technology might bring about. Continue reading
There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use the term “user”. I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”. Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading
A number of really good talks this week at Enterprise 2.0 conference in Santa Clara. I took notes at a few, and here are my *very* rough summaries. Continue reading
John Hagel III co-author of the book “The Power of Pull” was invited on stage for a discussion with Dr. Pehong Chen, CEO of BroadVision about how companies are (or are not) adopting of social technologies at the Enterprise 2.0 conference in Santa Clara yesterday. I am a big fan of him and his latest book, so I took notes on how he sees companies resolving these difficulties. Continue reading
Thinking Matters 