Structure is in the Eye of the Beholder

Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not.  He compares ACM and BPM and the illusion that makes them appear the same. Continue reading

BPMN vs. professionals, 2.0

Last week brought us a vigorous debate about the role of BPMN, where I took the controversial position that “BPMN 2.0 is no longer for Business Professionals“.  Adam Deane collected quotes from the major contributors.  Sandy Kemsley calls it “The Great BPMN Debate of 2010” and her post is a very fair summary of the debate, but missing one important aspect of it:  what is a typical “business professional” and what do they desire? Continue reading